
FAQs
Why do you not offer delivery?
Why do you not offer delivery?
We currently only offer in-store pickup, and are working on domestic shipping & delivery within New Zealand. Thankyou for your patience.
Do you offer returns or exchanges?
Do you offer returns or exchanges?
Yes. If your item arrives damaged, faulty, or not as expected, contact us within 7 days and we’ll arrange a replacement or refund. For hygiene reasons, opened or used products can’t be returned.
Are your products safe for sensitive skin or nails?
Are your products safe for sensitive skin or nails?
Absolutely. They’re suitable for most skin and nail types. If you have any questions you can contact us through calling on 03 352 9789, or chat to our AI Assistant on our website by clicking the "Get Nail Advice" button on the bottom right corner of the page.
Are these products the same ones used in your salon?
Are these products the same ones used in your salon?
Yes. Every product we sell is salon-grade and used by our professional nail technicians. What you buy online is the exact quality you'd experience in-store.
How do I use this product at home?
How do I use this product at home?
Each product comes with simple instructions on the label. If you need guidance, you can always message us, we’re happy to help you get the best results from your nail care routine.